Refunds & cancellation
Clear terms. No surprises.
Here is exactly what happens with your money, in plain words, before you ever sign.
If you change your mind before we start building, you get it all back. Once we start, we don't stop until what we agreed to build works the way we said it would.
- Before we build
- Change your mind before kickoff and you get every dollar back.
- Once we start
- We keep working until what we agreed to build works as described.
- Your install period
- Covered by your install. Nothing extra to pay us for it.
- After that
- A short minimum on your plan, then month to month.
- Your data
- It's yours, and it leaves with you.
Before we build
Changed your mind before kickoff? Every dollar comes back.
Signing is a big decision, and sometimes plans change. If you decide not to move forward before your kickoff call, we refund your install in full. No forms to chase, no hard feelings.
- 1
Tell us by email
Write to support@slaidelconsulting.com before your kickoff call. A short note is enough.
- 2
We confirm
You get a written confirmation that your refund is on its way.
- 3
The money comes back
It goes back the way you paid. Bank payments usually take a few business days to land.
Once we start
We finish what we agreed to build.
From kickoff, our team, our tools and your accounts are committed to your build. That's why the install isn't refunded in cash once work begins.
What you get instead is our commitment: if something in your scope doesn't work the way we described it, we keep working on it, at no added cost, until it does.
What it covers
- Everything listed in the scope of your proposal.
- Fixes when a piece we built doesn't do what we said it would.
- Your install period, run by our team, with nothing extra to pay us for it.
How new requests work
- Ideas outside your scope are welcome. We price them first, in writing.
- Nothing new starts, and nothing new is billed, until you say yes.
After your install period
You stay because it's worth it, not because you're locked in.
You choose how your engine runs before we start, so nothing about this part is a surprise later.
If we run it for you
- Your monthly plan starts after your install period.
- It has a short minimum term, shown in your proposal before you sign.
- After that it runs month to month. Cancel any time with 30 days' written notice.
If your team runs it
- We hand your team the keys, with training and a written playbook.
- Your platform plan runs month to month.
- Cancel any time with 30 days' written notice.
Each month is billed at its start, so you always know what you're paying for.
After your minimum term, every month is your choice.
What you pay directly
The fuel stays in your control.
Ad spend goes straight from your accounts to the ad platforms. Usage, like calls, texts and AI minutes, is billed to your own account, where you can see every line. If you cancel, we help you pause or switch them off.
Your data
Your data leaves with you.
Your customers, history and call library belong to you. When you leave, we help you export them, or delete them if you ask. Your ad accounts stay in your name the whole time.
You pay through an encrypted checkout. We never see or store your card or bank details.
Bank payment is the simplest way to pay. Card is available if you prefer it.
Questions
Billing questions go to a person.
Ask anything about a payment, a refund or your plan. You'll get a straight answer.
Not a client yet? Start with a fit call and we'll walk you through all of this before anything is signed.